Cannot log into the LMS

What should I do if I cannot log into the LMS?

Before trying to login again check that:

  • Your Pheme account is activated and you are a current and enrolled student.
  • The password you are using is your correct Pheme password. Be aware that if you enter an incorrect Pheme password 3 times in a row you will be denied access for approximately 15 minutes.
  • CAPS LOCK is turned off, as your password is case sensitive.
  • You are using your entire Student ID number (with no spaces before or after) and your Pheme password to log in.
  • You have the correct web address (we suggest you try "Quick Links" on the Library Homepage as an option.

If you have forgotten your Pheme password, you can retrieve it by using the 'forgotten password' link on Pheme

If you are still unable to log into LMS, you can try clearing your browser cache (you can Google instructions for your device and browser) and try using a different browser such as Firefox or Google Chrome.

If the above is all correct, try logging into LMS again. If you are still encountering problems logging in, contact the University Library for help or use "Email Us" to submit an enquiry.

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