If you can't log in please try the following:

• Have you entered your credentials correctly? You must use your Uni ID credentials and passwords are case and space sensitive - please check to see whether caps lock is on.
• Are you currently an enrolled student? If your enrolment status is not current and active, your Uni ID access may be suspended.
• Has your Uni ID password expired? Uni ID passwords need to be updated every 6 months and an email reminder is sent to your student email in the weeks leading up to expiry.
• After 9 incorrect password attempts you must wait 15 minutes before trying again. Your Uni ID credentials will lock but automatically become available again after 15 minutes.
• Try logging in to Uni ID first. Log in to the computer using the guest access "All other patrons" and navigate to Uni ID. If your log in is successful, use these credentials to log in to the computer. If unsuccessful, you will need to change your password. 
• If you have previously saved an old password on any device, it will automatically try to connect once you are in range on campus (especially your Unifi wifi password). This will block your access after nine attempts as well.

For additional help, contact a staff member in the University Library or Email Us to submit an enquiry.