If you do not remember your password, you may be able to reset it using the 'Forgotten my password' link, through the 'Students' tab on the Pheme web page. You must know the answers to your challenge questions to complete this process.

If you have also forgotten the answers to your challenge questions, you will need to contact staff in any of the libraries for help either in person or by phone. The Library's phone number can be found on the Library's Contact Us page.

You may also be able to reset your password through a Self Service Password Reset (SSPR), by using multi-factor authentication. This method does not require you to answer challenge questions.