Retrieving forgotten USI
What do I do if I've forgotten my USI?
Answer ID 3234 | Last updated on 18/06/2026 10.30 AM
Check the Forgotten my USI webpage, where you will be able to retrieve your USI using one of the following options:
- Email address: your USI will be sent to the email address registered in your USI account.
- Mobile number: your USI will be sent to the mobile number registered in your USI account.
- Personal details and security questions: you will need to know and answer your security questions.
- Personal details and an identification document: you will need to have a valid form of ID, that matches your USI details.
Please refer to the USI government website for more information.
