Overseas Students Ombudsman

What is an Overseas Students Ombudsman?

Answer ID 3413 | Last updated on 18/11/2022 08.45 AM

An Ombudsman is an independent person who can investigate and resolve complaints. Australia has an Ombudsman, especially for international students who have complaints about their education providers.

If you have a problem with the university, you may be able to use the services of the Overseas Students Ombudsman. The Overseas Students Ombudsman is a special service of Australia's Commonwealth Ombudsman.

Their services are free, independent and impartial - they do not take sides, and they will not advocate for the student or the provider.

The Overseas Students Ombudsman works with education providers to resolve complaints.

How to make a complaint?

You can make a complaint online by using the online complaint form. 

You can also contact them by phone, 9:00am to 5:00pm, Monday to Friday.

In Australia, call: 1300 362 072

Outside Australia, call + 61 2 62760111


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