Issues uploading photo to CaptureME

I can't upload my photo to CaptureME, what should I do?

There may be a couple of reasons for this error:

  • If you already have a photo on file, then CaptureME is not available to you at this stage, come to Student Central to have a new photo taken by our team.
  • Your image size is too large. Try reducing the image size before you attempt to re-upload your photo.
  • Your mobile device software is out of date. If you are using CaptureME with your mobile device, check that your phone software is up to date.
  • If you have enrolled in the last hour it may take a little time for CaptureME to recognise your profile, we recommend that you wait at least an hour after enrolling in peak time to access CaptureME.
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