Issues uploading photo to CaptureMe

I can't upload my photo to CaptureMe, what should I do?

There may be a few reasons for this:

  • You already have a photo on file; CaptureMe won't allow you to upload a photo if one already exists. Email Us and we'll be able to help.
  • Your image size is too large; try reducing the image size before you attempt to re-upload your photo.
  • Your mobile device software is out of date; if you're using CaptureMe with your mobile device, check that your phone software is up to date.
  • Your profile isn't ready; CaptureMe takes some time to recognise your profile, we recommend that you wait at least an hour after enrolling to login to CaptureMe, sometimes it does need overnight.

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