Smartrider concession isn't working
Why isn't my Smartrider concession working?
Answer ID 2810 | Last updated on 19/11/2024 09.48 AM
There are a few reasons why your Smartrider may not be working, the most common are:
1. You're not enrolled full time
This could be because you're not studying enough credit points (18 or 24 credit points are considered full time) or the semester hasn't started yet and so your course is inactive. Check your enrolment on studentConnect. Transperth concession only applies to full time students.
2. You're using your Smartrider less than once a week
The next time you use your Smartrider, tag on and off at the card reader a few times before you start your journey, it won't charge you any extra and should kick-start your concession!
3. Your card is registered in someone else’s name
Double check the card your using is registered in your name with Transperth
4. You haven't registered your Smartrider on studentConnect
Check on studentConnect under the Smartrider option
5. You're on approved leave
To be eligible for concession, you need to be enrolled full-time enrolment. When you start studying full time again, your concession will go back on your card.
If you're still experiencing issues Email Us with your Smartrider number and we'll investigate with Transperth on your behalf if necessary.