Certification error on My eQuals document

Why is there a certification error on my My eQuals document?

The University only release digital academic documents that have been cryptographically signed. My eQuals portal should display the blue “Certified” ribbon against each of document. This ribbon indicates the document has been securely cryptographically signed. 

If someone is having trouble viewing a document, it is almost certainly a local issue. If you are using Adobe or an application that uses Adobe settings, you may experience the error: “The validity of the document certification is UNKNOWN. The author could not be verified. Signed and all signatures are valid.” 

If the person who is viewing the document is using Adobe, this issue can be related to the Trust Manager settings, which can be toggled on in the Adobe Preferences menu. Once Adobe is restarted, the issue should resolve. If the user continues to experience issues, they may need to seek further assistance from an IT professional to resolve the issue. 

This issue should not occur when viewing the document in My eQuals. If the PDF is not able to be verified, view your document by logging into your My eQuals account, or if you're a third party request the document owner send you a shared link.

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