There may be a few reasons you're having trouble:

• You already have a photo on file; CaptureME won't allow you to upload a photo if one already exists. Email Us and we'll be able to help.
• Your image size is too large; try reducing the image size before you attempt to re-upload your photo.
• Your mobile device software is out of date; if you're using CaptureME with your mobile device, check that your phone software is up to date.
• Your profile isn't ready; CaptureME takes some time to recognise your profile. We recommend that, after enrolling, you wait at least an hour and sometimes overnight before you log in to CaptureME.