When you can expect to receive your ordered Academic Documents

When can I expect to receive my ordered Statement of Academic Record?

There are different processing time options when ordering your academic documents:

  • Standard documents: two University working days after 12pm
  • Standard letters: five University working days after 12pm
  • Express documents: three University business hours
  • Next day service: the following University working day after 12pm
  • Digital My eQuals documents: the following University working day after 12pm

I’m collecting my document in person

If you've selected to collect your document in person from Student Central, come in with your Campus Card or other photographic ID between 8.30am and 5pm following the processing time lines above.

If you're not able to come in to collect your order, you have the option to authorise someone else to collect your document on your behalf.

I’m having my document posted

If you've requested your Statement of Academic Record be posted or couriered it will be dispatched as per the above time lines, and you can expect to it to be delivered as per the estimated times below:

  • International courier: approximately 4 working days, (can be tracked)
  • Domestic Registered Post: approximately 4 working days (can be tracked)
  • Domestic courier: estimated 1-2 working days (can be tracked)

I’m having my document faxed

If you've ordered a paper document and would like it to be faxed as well as posted, please contact team at Student Administration and request that it be faxed; you can expect it to be delivered within two hours of the processing times listed above or after contacting us.

Your fax may not come through if your fax machine is off or busy. If you haven't received your faxed document within two business days contact the team again so it can be resent quickly for you.

I've pre- ordered my documents

If you've pre-ordered a paper copy document for either after the release of results or after your graduation, your documents will be available to collect (or be posted) two working days after the date results are released, or of you graduation ceremony.

If you've pre-ordered a digital Statement of Academic Record, you will receive an email after the release of results or your graduation ceremony to confirm that your document is online and ready for you to access via a registration (or log on) link for your personalised My eQuals portal.

Ordering documents during the holidays

We're open between semesters, so if you need a document during the semester break you will still able to place an order.

The University does close for Christmas and Easter; during this time academic document orders won't be available.

Pre-1968 Students

If your enrolment was prior to 1968, your documents may take longer to produce. Student Administration will contact you if there are any delays.

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