Confirmation of your order
When you place an order for an Academic Document, we'll send you an email receipt with your document/s and delivery details as well as processing and delivery times. As our production times are guaranteed, and we don't want to clutter your inbox with unnecessary emails, we won't send you an additional email once your order has been produced unless you order a My eQuals document. 

If you don't receive a receipt, or don't receive an email from My eQuals by the next business day, get in touch with us via Email us. 

I’m collecting my document in person
If you've selected to collect your document in person from Student Central, come in with your Campus Card or other photographic ID during opening hours following the processing time lines above.

If you're not able to come in to collect your order, you have the option to authorise someone else to collect your document on your behalf.

I’m having my document posted
If you've requested your Statement of Academic Record (transcript) be posted or couriered it will be dispatched and posted via the method you selected, confirmed on your receipt. 

• International courier: approximately four working days (can be tracked)
• Domestic Registered Post: approximately four working days (can be tracked)
• Domestic courier: estimated one to two working days (can be tracked)

I've pre-ordered my documents
If you have pre-ordered a paper copy document for either after the release of results or after your graduation, your documents will be available to collect (or be posted) two working days after the date results are released, or of you graduation ceremony.

If you have pre-ordered a digital Statement of Academic Record, you will receive an email after the release of results or your graduation ceremony to confirm that your document is online and ready for you to access via a registration (or log on) link for your personalised My eQuals portal.

Ordering documents during the holidays
We are open between semesters, so if you need a document during the semester break you will still able to place an order.

The University closes for Christmas and Easter, during these times academic document orders are not available. Orders will be closed midnight Thursday 15 December 2022, and re-open Monday 9 January 2023.

Pre-1968 Students
If your enrolment was prior to 1968 your documents may take longer to produce. Student Administration will contact you if there are any delays.