Responding to a Payment Reminder Email

I have received a Payment Reminder Email. What do I need to do?

You can disregard the reminder email if you have made a payment for this fee in the last 4-5 business days.

If you have not made payment, then you must pay your fees immediately. If you are experiencing difficulties in paying by the final due date you should contact the Fees Team in Student Administration (refer to your Electronic Statement of Account for details) via Email Us.

Details about payment methods and instructions are availabble on studentConnenct in your electronic statement of account (eSOA).

To view your eSOA log in to studentConnect.

1.     Under the 'Finance' heading in the left hand menu select `Statement of account'
2.     Choose the 'Fee Calendar' from the drop down menu.
3.     Click `Show'.
4.     Payment options and instructions are shown at the bottom of your statement. You can print the statement to PDF if you require a hardcopy.
5.     To view your outstanding fee(s) click on `Outstanding Balance'

If the outstanding fees remain unpaid, you may be subject to a late payment fee and/or your unit enrolment may be cancelled.

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